Courses

  • From May 23, 2019 09:30 until 17:00
    At School Rd, Kingskerswell, Newton Abbot TQ12 5DJ, UK Categories: Receptionists, Pharmacists
    SNOMED/Read Coding Training by Practice Manager Association This one-day interactive workshop will give delegates a clear understanding of both the transactional elements of SNOMED CT and the transformational change it will bring about. The workshop will provide a strategic overview of why it is to be adopted and an operational understanding of how to meet the deadline for all GP practices to have transitioned, both Read v2 and CTV3, to SNOMED CT
  • From May 24, 2019 09:30 until May 24, 2019 16:30
    A full day of interesting speakers and workshops focusing on Travel/World View
  • From May 29, 2019 09:30 until 11:00
    Basic Life Support & Anaphylaxis - with Bill Berkley
  • From May 29, 2019 11:15 until 12:45
    Basic Life Support & Anaphylaxis - with Bill Berkley
  • From June 04, 2019 09:30 until 17:00
    At Plymouth Science Park, Davy Rd, Plymouth PL6 8BX, UK Categories: Receptionists, Pharmacists
    Customer Service Skills/Telephone Skills  Identify gaps in customer service delivery and areas for improvement.  Describe and create a vision of Exceptional Customer Service.  Examine ways to improve internal communication.  Recognise their own Personality Style and those of their colleagues and customers.  Enhance awareness of their response to different Personality Types and the effect this can have when dealing with challenging situations.  Understand the difference between prejudice and discrimination and the importance of a non-judgemental approach.  Be motivated to 'walk the talk' and set their customer service standards even higher.
  • From June 05, 2019 09:30 until 17:00
    At Falkland Rd, Torquay TQ2 5HS, UK Categories: Receptionists, Pharmacists
    Customer Service Skills/Telephone Skills  Identify gaps in customer service delivery and areas for improvement.  Describe and create a vision of Exceptional Customer Service.  Examine ways to improve internal communication.  Recognise their own Personality Style and those of their colleagues and customers.  Enhance awareness of their response to different Personality Types and the effect this can have when dealing with challenging situations.  Understand the difference between prejudice and discrimination and the importance of a non-judgemental approach.  Be motivated to 'walk the talk' and set their customer service standards even higher.
  • From June 06, 2019 09:00 until 16:30
    A full day of speakers and workshops focusing on Cardiovascular
  • From June 12, 2019 09:30 until 17:00
    At Kennford, Exeter, Devon EX6 7UX Categories: Receptionists, Pharmacists
    Customer Service Skills/Telephone Skills  Identify gaps in customer service delivery and areas for improvement.  Describe and create a vision of Exceptional Customer Service.  Examine ways to improve internal communication.  Recognise their own Personality Style and those of their colleagues and customers.  Enhance awareness of their response to different Personality Types and the effect this can have when dealing with challenging situations.  Understand the difference between prejudice and discrimination and the importance of a non-judgemental approach.  Be motivated to 'walk the talk' and set their customer service standards even higher.
  • From June 13, 2019 09:30 until 17:00
    At Broomhill Art Hotel, Muddiford, Barnstaple EX31 4EX, UK Categories: Receptionists, Pharmacists
    Customer Service Skills/Telephone Skills  Identify gaps in customer service delivery and areas for improvement.  Describe and create a vision of Exceptional Customer Service.  Examine ways to improve internal communication.  Recognise their own Personality Style and those of their colleagues and customers.  Enhance awareness of their response to different Personality Types and the effect this can have when dealing with challenging situations.  Understand the difference between prejudice and discrimination and the importance of a non-judgemental approach.  Be motivated to 'walk the talk' and set their customer service standards even higher.
  • From June 18, 2019 09:30 until 13:00
    At Darklake Ln, Woolwell, Plymouth PL6, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 18, 2019 13:30 until 17:00
    At Darklake Ln, Woolwell, Plymouth PL6, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 19, 2019 09:30 until 13:00
    At Falkland Rd, Torquay TQ2 5HS, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 19, 2019 13:30 until 17:00
    At Falkland Rd, Torquay TQ2 5HS, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 25, 2019 09:30 until 13:00
    At Kennford, Exeter, Devon EX6 7UX Categories: Receptionists Tags: Exeter
    A half day of Communication skills based on Telephone triage Speaker : Yvonne Vigar, Astara Consulting Ltd
  • From June 25, 2019 13:30 until 17:00
    At Kennford, Exeter, Devon EX6 7UX Categories: Receptionists Tags: Exeter
    A half day of Communication skills based on Telephone triage Speaker : Yvonne Vigar, Astara Consulting Ltd
  • From June 26, 2019 09:30 until 13:00
    At Kennford, Exeter, Devon EX6 7UX Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 26, 2019 13:30 until 17:00
    At Kennford, Exeter, Devon EX6 7UX Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 27, 2019 09:30 until 13:00
    At Broomhill Art Hotel, Muddiford, Barnstaple EX31 4EX, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From June 27, 2019 13:30 until 17:00
    At Broomhill Art Hotel, Muddiford, Barnstaple EX31 4EX, UK Categories: Receptionists, Pharmacists
    Objectives: In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around medication and prescriptions, and consider ways to manage this. The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share her experience from pharmacy practice – and all participants will have an opportunity to practice their conflict resolution skills
  • From July 02, 2019 08:45 until 13:00
    Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis.
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